The problem is usually not the data. The problem is that there is not a dedicated forum to look at the data and draw insights out of it with the relevant stakeholders together. There needs to be as much emphasis on data analysis skills as communication skills. We can't expect data culture to change by asking people to submit tickets into a black box. There needs to be regular cadences to review the data.
Yes, I think people forget that analysis skills are SKILLs. That need to be learned and honed over time. Seeing a graph is not understanding the business.
The problem is usually not the data. The problem is that there is not a dedicated forum to look at the data and draw insights out of it with the relevant stakeholders together. There needs to be as much emphasis on data analysis skills as communication skills. We can't expect data culture to change by asking people to submit tickets into a black box. There needs to be regular cadences to review the data.
Yes, I think people forget that analysis skills are SKILLs. That need to be learned and honed over time. Seeing a graph is not understanding the business.